4 November 2011

OIPT boosts customer support with dedicated training facilities

Etch, deposition and growth equipment maker Oxford Instruments Plasma Technology (OIPT) has recently created a dedicated Training Facility at its Bristol, UK headquarters and extended its training course schedule as part of an ongoing programme of expansion and facility improvements.

The firm says that it fully recognizes the importance to customers of maximizing their machine uptime and process knowledge, and aims to provide the best training in order to ensure machines are maintained and used to their full capabilities. While Oxford Instruments offers extensive Customer Support maintenance & service packages, it says that it is always beneficial for customers to have enough knowledge to maintain and run their own machines on a day-to-day level. The courses aim to assist customers in achieving this.

The new course schedule includes training on PlasmaPro System 80/800, PlasmaPro System 100/133, PlasmaPro NGP 80, PlasmaPro NGP1000 systems, plus the HINE/EMS robotic transfer arm, and end -oint detection.

“For both the production and R&D markets, we realize the importance of machine maintenance and uptime,” comments customer service & support manager Pete Hunt. “Our courses are designed to improve process knowledge and system maintenance techniques for engineers and technicians,” he adds. “They are given by our experienced training officer, Nick Curtis, with the support of the company’s process and system engineers, who not only know the systems but understand our customers’ individual requirements.”

Oxford Instruments says that customer feedback on training has been excellent, with participants finding both the theory and practical sessions beneficial, providing “solid, thought-provoking information,” according to Hilary Tanner of L-3 EOS.

To provide the best training packages, course numbers are limited so that participants can gain first-hand insight into the machines, says Oxford Instruments.

See related items:

OIPT expansion boosts production capacity by 50%

Tags: OIPT

Visit: www.oxford-instruments.com